Click here to access the GP Patient Survey.

Practice Charter

At our surgery we aim to provide our patients with the best quality care available. Our charter is a statement of what you can expect from this practice and what we feel we can expect in return from you.

  • All patients will be treated equally. We do not discriminate on the grounds of gender, gender identity, race, disability, sexual orientation, religion or age.
  • Our premises will be clean and comfortable and have facilities for the disabled and babies
  • All patients will be greeted in a friendly manner and be treated with courtesy by everyone in the practice
  • Strictest confidentiality may be expected
  • Patients will be informed of any delay of more than 20 minutes
  • Patients will be offered advice about how to stay healthy and avoid illness
  • New patients registering with the practice will be offered a health check
  • Patients will be referred to a consultant when the doctor feels this is necessary
  • Complaints will be dealt with by our practice manager

We Aim:

  • To offer patients an appointment with a healthcare professional within 48 hours
  • That all children under the age of 5 years are offered a same day GP appointment
  • That all children with Asthma under the age of 18 years are offered a same day GP appointment

With These Rights Come Responsibilities

  • We ask that patients attend their appointments at the arranged time. If they cannot attend they will inform the surgery immediately 
  •  We expect that patients will understand that appointments are for one person only. Additional appointments will be made if more than one person needs to be seen
  • Patients are responsible for their own health and the health of their children and should co-operate with the practice in endeavouring to keep themselves healthy
  • We ask that requests for help or advice for non-urgent matters be made during surgery hours
  • Home visits should only be requested for patients who are seriously ill. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery
  • Patients should realise that home visits are made at the doctor’s discretion Many problems can be solved by advice alone, therefore patients should not always expect a prescription at every consultation
  • We ask that patients treat the doctors and staff with courtesy and respectlllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll
  • Patients must inform the practice staff of any alterations in their circumstances, such as change of surname, address or telephone number, even if it is ex-directory


We are always seeking to enhance our service and therefore we welcome comments and compliments on the services provided. These should be directed to the practice manager, Mrs Mandy McDermott


To operate a Complaints procedure which in no way affects the quality of care or treatment you receive should you find it necessary to make a complaint. If you are dissatisfied with any aspect of the service we provide we would like to hear from you – please ask at Reception for details of the Practice Complaints Procedure

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